Shipping and Delivery

Shipping Policy

Effective date: September 28, 2026

Every Crowned by DeShanti scarf is created especially for you. Our pieces are produced to order by our trusted production partner and shipped directly to the delivery address provided during checkout.

Production Time

Most orders are produced within 1–2 business days. Production times are estimates and may be longer during holidays, periods of high demand or when an item requires additional quality inspection.

Weekends and public holidays are not counted as production days.

Shipping and Delivery

Shipping time begins after production is complete. Available shipping methods, estimated delivery times and costs are shown at checkout based on your destination.

Most tracked deliveries arrive within approximately 2–5 business days after dispatch. Remote locations, Puerto Rico and other island destinations, international locations, severe weather, carrier disruptions and customs processing may require additional time.

Delivery dates are estimates and cannot be guaranteed. If you need an order by a specific date, please allow additional time for production and unexpected carrier delays.

Tracking

When your order ships, you will receive a confirmation email with tracking information when tracking is available. Please allow time for the carrier to activate the tracking link.

Shipping Origin

Orders are produced and dispatched by our production partner in London, United Kingdom. Depending on the destination, the carrier may be FedEx, UPS, DHL or another tracked delivery service.

Customs, Duties and Taxes

Duties and taxes are included for many destinations. However, some international or remote destinations may impose customs duties, import taxes or administrative fees that are outside our control. When applicable, these charges are the responsibility of the recipient.

Address Accuracy

Please carefully review your shipping address before completing your purchase. Because production begins quickly, address changes cannot be guaranteed after an order is submitted. Address changes are not possible after an order has been dispatched.

Crowned by DeShanti is not responsible for packages that are delayed, lost or returned because the customer provided an incomplete or incorrect address, failed to collect the package or refused delivery. Additional shipping charges may apply if an order must be produced or shipped again.

Please note that delivery to United States P.O. boxes may not be available. A complete physical delivery address is recommended.

Delayed or Missing Packages

If your package has not arrived, please:

Review the tracking information.
Check with household members, neighbors and the carrier.
Allow three business days beyond the estimated delivery date.
Contact us through our Contact page with your name and order number.

We will work with our production partner and carrier to investigate. If the carrier confirms that the package was lost in transit, we will arrange a replacement or refund, as appropriate.