Refund policy

Return and Refund Policy

Effective date: September 28, 2026

Each Crowned by DeShanti scarf is produced to order using the size, fabric and design selected by the customer. Because these pieces are made especially for each order, our return policy differs from that of a traditional retail store.

Nothing in this policy limits any rights available to you under applicable consumer-protection law.

Order Cancellations

Production begins shortly after an order is placed. Cancellation requests must be submitted through our Contact page within 30 minutes of receiving your order confirmation.

We will make every effort to honor a cancellation request received within this period, but cancellation cannot be guaranteed once production has begun. Orders that have entered production cannot ordinarily be canceled or changed.

Please carefully review the design, scarf size, fabric selection, quantity and delivery address before completing your purchase.

Made-to-Order Items

We do not accept returns or issue refunds for correctly produced made-to-order items because of:

  • A change of mind

  • Ordering the wrong size or fabric

  • Personal preference

  • An incorrect address or other information provided by the customer

  • Minor color differences between a screen and the finished textile

  • Natural variations associated with printing, cutting, stitching or hemming

Computer and phone screens display colors differently. Fabric type, texture and lighting can also affect how colors appear. Minor variations are not considered defects.

Defective or Incorrect Items

If your scarf arrives with a manufacturing defect, printing error, incorrect product, stitching problem or another issue attributable to production, contact us within 14 days of delivery.

Please include:

  • Your name and order number

  • A photograph of the complete item

  • Clear close-up photographs or video showing the issue

  • A photograph of the product label or packaging, when relevant

  • A brief description of the problem

Do not return the item before contacting us. Unauthorized returns may not be accepted.

Once the issue has been reviewed and confirmed, we may offer an appropriate remedy, including:

  • A replacement or remake

  • A repair, when appropriate

  • A partial refund

  • A full refund

The available remedy will depend on the nature of the issue and applicable consumer-protection law.

Items Damaged in Transit

Transit damage must be reported within 48 hours of delivery. Keep the item and all original packaging while the claim is reviewed.

Where transit damage is confirmed, we will arrange a replacement or refund, as appropriate.

Return Authorization

If a physical return is required, we will provide return instructions and authorization before the item is shipped back. The product must be unused, unworn, unwashed and securely packaged.

For a confirmed manufacturing defect or shipping error, reasonable authorized return-shipping costs may be reimbursed. Return shipping for any return not caused by a verified defect or error is the customer’s responsibility, where such a return is accepted or required by law.

Non-Returnable Condition

We cannot accept a return for an item that has been:

  • Worn beyond trying it on

  • Washed or altered

  • Damaged through misuse or improper care

  • Returned without prior authorization

  • Returned without the requested supporting information

Refunds

Approved refunds are issued to the original payment method. Once processed, please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the product was defective, incorrect, damaged in transit or otherwise required by applicable law.

Contact Us

To request a cancellation, report a problem or ask about a return, please use the Crowned by DeShanti Contact page. Include your order number and all relevant photographs so we can assist you promptly.